Contact Us

We aim to respond to all enquiries within 1–2 business days (Monday to Friday, 8 AM – 6 PM EAT). For urgent matters, include "URGENT" in your subject line and we'll prioritise your request.

Absolutely. Select "Request a Demo" as your subject in the contact form and briefly describe your business type and team size. We'll set up a personalised walkthrough of Kappit's features relevant to your needs.

For account-specific support, you'll get faster help through the in-app Help section (Settings → Help & Support) or by emailing support@kappit.co.ke with your business name. This form is best for pre-sales, partnerships, and general enquiries.

Yes. Kappit is built offline-first. You can continue creating invoices, recording sales, and managing inventory without an internet connection. All data syncs automatically the moment you reconnect.

We take security very seriously. Please do not use this contact form for security disclosures. Instead, email security@kappit.co.ke directly with a detailed description. We will acknowledge receipt within 24 hours and work with you responsibly.

Yes — we welcome partnerships with accountants, business consultants, tech providers, and integration partners. Select "Partnership & Integration" in the form and tell us about your organisation and what you have in mind.